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 Delivery Information |
How much is delivery?
UK - £4 Next Day Delivery (Free if you spend £55 or more)
Europe - £8 International signed for delivery
Rest of the World - £15 International signed for delivery
Free Delivery Terms & Conditions
1. The Free Delivery offer is only applicable to parcels being delivered within the UK
2. Your order must be to the value of £55 or more (excluding delivery charges) to qualify.
3. If items are returned and your order value works out to be less than £55 a £4 delvery charge will be deducted from the return.
When will I receive my item?
United Kingdom
All of our parcels are sent on a next working day service. To qualify for next working day your order must be received by 15:30 (3:30pm) on a working day (Saturdays, Sundays & Bank Holidays are not working days).
Europe
We aim to deliver your parcel within 4-8 working days from receipt of your order. If we need to query any aspect of your order we will send you an e-mail within 48 hours of you making the order to inform you about this as this may add some extra days on the delivery time.
USA
We aim to deliver your parcel within 7-10 working days from receipt of your order. If we need to query any aspect of your order we will send you an e-mail within 48 hours of you making the order to inform you about this as this may add some extra days on the delivery time.
Please Note: Parcels may be delayed if further credit security checks need to be carried out.
What if I am not in when my parcel is delivered (UK)?
Unfortunately parcels cannot be left at the back of your house or in a secret hiding place as a signature is required on receipt of the parcel. This applies with Initial City Link and Royal Mail.
About our couriers...
City Link
We send all of our parcels for mainland UK addresses via City Link. You have two free attempted deliveries with city link to your delivery address specified at the time of order. City Link will attempt to deliver your order between 09:00 – 17:30 Monday – Friday.
If the first delivery is missed, City Link will post a card through your door giving you further instructions. You will be able to re-arrange another delivery free of charge, ONLY to the same address within 5 days of the first attempted delivery. You can then specify if you want it leaving with a neighbour or not. Please note though that we do not accept responsibility if your neighbour does not hand the parcel to you.
If your parcel is not picked up or signed for on a re-delivery within 5 working days it will come back to us. We will then have to charge an extra delivery cost to send the item back out to you.
City Link will not leave your parcel with a neighbour unless you specify this on the second delivery attempt.
Please note that if you want your parcel delivered to a different address after the first attempt we will have to charge an additional £9.50. To do this you would have to call us on 0113 244 1345.
Royal Mail
We send all of our parcels for Northern Ireland, Isle of Man, Isle of Wight, Shetland Islands, Europe and the Rest of the World via Royal Mail.
All of our UK Royal Mail items are sent via Royal Mails Special Delivery Service. Royal Mail will attempt to deliver the parcel to you between 08:00 and 13:00 Monday to Friday.
If the delivery is missed, Royal Mail will post a card through your door and give you further instructions on which local Sorting office to pick your parcel up from. In nearly every case it is the one closest to your house.
Can I get my parcel delivered to a different address?
Yes, you have the option to add a different delivery address when placing your order with us. Please note, for your protection, there may be a delay in dispatching an order to a different addrerss, due to fraud prevention measures. You will be informed if this is the case. |
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