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 Delivery Information |
How much is delivery?
UK - £4 Next Day Delivery (Free if you spend £55 or more - Expires 05 July 2010)
Europe - £10 International signed for delivery
Rest of the World - £18 International signed for delivery
Free Delivery Terms & Conditions - Expires 05 July 2010
1. The Free Delivery offer is only applicable to parcels being delivered within the UK
2. Your order must be to the value of £55 or more (excluding delivery charges) to qualify.
3. If items are returned and your order value works out to be less than £55 a £4 delivery charge will be deducted from the return.
4. The code '3 delivery' needs to be entered at checkout at the time of ordering.
When will I receive my item?
United Kingdom
All of our parcels are sent on a next working day service. To qualify for next working day your order must be received by 15:30 (3:30pm) on a working day (Saturdays, Sundays & Bank Holidays are not working days).
Europe
We aim to deliver your parcel within 4-8 working days from receipt of your order. If we need to query any aspect of your order we will send you an e-mail within 48 hours of you making the order to inform you about this as this may add some extra days on the delivery time.
USA
We aim to deliver your parcel within 7-10 working days from receipt of your order. If we need to query any aspect of your order we will send you an e-mail within 48 hours of you making the order to inform you about this as this may add some extra days on the delivery time.
Please Note: Parcels may be delayed if further credit security checks need to be carried out.
Which courier company do you use?
We send all of our parcels for mainland UK addresses via City Link. You have two free attempted deliveries with city link to your chosen delivery address. City Link will attempt to deliver your order between 08:00 – 18:00 Monday – Friday.
All of our parcels for Northern Ireland, Isle of Man, Isle of Wight, Shetland Islands, Europe and the Rest of the World are sent via Royal Mail.
UK Royal Mail items are sent via Royal Mails Special Delivery Service. Royal Mail will attempt to deliver the parcel to you between 08:00 and 13:00 Monday to Friday.
International Royal Mail items are sent via Royal Mails International Signed for Service.
Can I get my parcel delivered to a different address?
Yes, you have the option to add a different delivery address when placing your order with us. Please note, for your protection, there may be a delay in despatching an order to a different addrerss, due to fraud prevention measures. You will be informed if this is the case.
Can someone else sign for my delivery?
Yes, anyone at the specified delivery address can sign for the goods.
City Link have not delivered my parcel (UK)
If you are not in on the first delivery attempt City Link should leave a card through your door giving you further instructions. Please read on.....
I have not received a card from City Link
If you do not receive a card on the day you are expecting the delivery, it will probably have been attempted with no card left for further instructions. If this is the case please contact us on 0113 244 1345 as soon as possible and we will track your parcel for you and re-arrange a second delivery to either the same address or a different address providing it is within the same region.
What do I do if I receive a card from City Link?
If a card has been left through your door from the first attempted delivery you MUST either contact us or City Link within 4 working days of receiving the card, or the parcel will come back to us.
The following options are available for you:
1. You can contact us on 0113 244 1345 and arrange for the parcel to be left safe* in a garage, shed etc. or with a neighbour**. We will re-book the delivery on your behalf.
2. You can contact us on 0113 244 1345 and we can arrange to have the parcel delivered to a different address within the same region. We can only do this if you have not re-booked a second delivery direct with City Link.
3. You can use City Links automated rebooking service to arrange a second delivery to the same address.
4. You can pick up the parcel from the City Link depot. Please make sure that you take identification with you such as a utility bill, driving license, passport etc.
*We can not be held responsible for loss when items are requested to be left safe.
**Please note that we do not accept responsibility if your neighbour does not hand the parcel to you.
What happens if I do not re-book / pick-up my parcel?
If your parcel is not picked up, left safe, or signed for on a re-delivery within 5 working days it will come back to us. We will then have to charge an extra delivery cost to send the item back out to you.
I want to change my delivery address?
We encourage you to choose an address at the checkout where someone will be to sign for the goods. In the event that you want your parcel delivered to a different address after the first attempt, please contact us on 0113 244 1345 and we can do this free of charge, providing you have not re-booked a second delivery direct with City Link already. If this is the case then we would have to apply a charge.
Royal Mail have not delivered my parcel
If the delivery is missed, Royal Mail will post a card through your door and give you further instructions on which local sorting office to pick your parcel up from. In nearly every case it is the one closest to your house.
Can I track my parcel?
If you have not received your parcel when expected you can contact us. Please make sure you put your order number in the subject box and we will send you a tracking number that can be used on the City Link/ Royal Mail website.
Can I pick up my order from your warehouse?
Unfortunately it is not possible to pick up orders from our warehouse.
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