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 Help |
Making an Order
How do I make an Order?
Why do I need to create an account?
Do I have to order online?
Secure Shopping
Is it safe to order online?
Payment Information
What cards do you accept?
What is Verified by Visa and MasterCard SecureCode?
How does Verified by Visa and MasterCard SecureCode work?
What do I need to do to register for Verified by Visa or MasterCard SecureCode?
What if I am already registered for Verified by Visa or MasterCard SecureCode?
What currency do you use?
Can I pay by any other method?
How can I view the cost in my own currency?
When will I be charged?
UK Delivery Information
How much is delivery?
Which courier company do you use?
When will I receive my item?
Can I get my parcel delivered to a different address?
Can someone else sign for my delivery?
City Link have not delivered my parcel (UK)
Royal Mail have not delivered my parcel
Can I track my parcel?
Can I pick up my order from your warehouse?
International Delivery Information
Do you deliver to my country?
Do I have to pay import charges?
It's been over 2 weeks and my parcel still has not arrived?
Product Information
I can't see my size will you be getting anymore in?
I need more information about a product
How do I get sizing information?
Your Order
Can I change my order?
Can I cancel my order?
Part of my order is missing
Returns & Exchanges
I need to return an item
Returns & Exchanges Policy
Exchange Information
Distance Selling Regulations
I received a faulty / wrong item
Can you confirm you've received my return?
How long will it take to refund me?
Why have you not refunded the delivery charge?
You have refunded me the wrong amount
About Us
About reemclothing.com
Contact Us
Contact Us
Making an Order
How do I make an Order?
Using the site couldn’t be easier. On the left hand menu bar you will see a number of categories which will allow you to view our products in different ways:
Shop by Brand: will display items grouped by brand so you can easily view your favourite labels;
Shop by Category: allows you to view types of clothes (i.e. t-shirts, jeans etc);
What's New: displays the latest items that have just come into stock;
Most Wanted: displays the items that have been flying out of the door – act quickly to avoid disappointment;
Special Offers: For the bargain hunters out there.
Once you see an item you like simply click on the picture for more detailed information and photos. If you want to buy the item, select size and colour you want and press 'Add to Basket'. You can return to view your basket at any time by pressing the View Basket button above the left hand menu bar.
Once you have selected everything you want, simply Go to Checkout and enter your payment details on our secure system. If you are not already a member you will have to create an account, which is very easy and will take no time at all.
That's it! Now sit back, relax, and your order will be with you before you know it!!
Why do I need to create an account?
By creating an account you provide us with information that we need to process your order and that will allow us to verify your identity, which we need to do to protect you and combat fraud.
You will also benefit by being the first to hear of special offers and promotions as well as being able to track your order.
Do I have to order online?
Yes, the website is the only method to order goods. You can call our helpline during office hours on +44 (0)113 244 1345 for any product help or assistance when ordering.
Secure Shopping
Is it safe to order online?
We utilise the latest industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our Web site cannot be read in the event someone else intercepts it. This technology includes the following features:
Authentification – this assures your browser that your data is being sent to the correct computer server, and that the server is secure
Encryption – this encodes the data, so that it cannot be read by anyone other than the secure server
Data Integrity – this checks the data being transferred to ensure it has not been altered
Payment Information
What cards do you accept?
We accept the following major Credit Cards
What is Verified by Visa and MasterCard SecureCode?
Verified by Visa and MasterCard SecureCode are new services that protect your card details with a personal password, designed especially for customers who shop online to give added security. They allow you to create your own password, which only you know, to use every time you shop online using these cards.
How does Verified by Visa and MasterCard SecureCode work?
You need to register you card with a password. You only need to do this once, then whenever you use the card to shop online you will be asked to enter the password when you check out.
What do I need to do to register for Verified by Visa or MasterCard Secure Code?
You may be asked by your bank to register your card after clicking ‘Submit my Order’, and will be directed to your bank's website in order to do so.
If you would like to register your card on your own accord, rather than as part of the reemclothing.com payment process, you will need to contact the bank that has issued your credit card.
What if I am already registered for Verified by Visa or MasterCard SecureCode?
If you have already registered, you will be prompted to enter your password when placing your order.
For more information about these services visit Verified by Visa or MasterCard SecureCode.
What currency do you use?
All Payments are taken in UK sterling (GBP). If your purchasing from outside the UK, the GBP price will be converted to your own currency by your bank/card operator.
Can I pay by any other method?
Unfortunately not, we only accept payment with the above card operators.
How can I view the cost in my own currency?
Under the UK (GBP) prices will be a link displayed as (Currency Converter). Click that and it will display the equivalent guided cost in the following currencies*
US Dollar (USD)
Euro (EUR)
Danish Kroner (DKK)
Swedish Kroner (SEK)
Norwegian Kroner (NOK)
Australia Dollars (AUD)
*Please note that these exchange rates are based on the daily bank rate and may differ to the exchange rate that your credit card provider charges. If you want an exact conversion we recommend that you check the exchange rate with your credit card provider.
When will I be charged?
When you reach the final billing page and press 'Submit Your Order' we will immediately contact your bank/card issuer for authorisation to take payment from your account.
If the payment is authorised, you will receive an e-mail within a few minutes confirming your order, and payment will be taken from your account.
If payment is authorised but we have a query with your order, an e-mail will be sent to you to advise you of the nature of the query. If we are unable to resolve the query after 5 working days a full refund will be issued back to your card.
If the payment is not authorised by your bank or card issuer, you will receive an instant notification on screen. If the card issuer is refusing your card there is nothing we are able to do as this is beyond our control. You will have to either try an alternative card or try again the next day.
UK Delivery Information
How much is delivery?
UK - £4 Next Day Delivery
Europe - £10 International signed for delivery
Rest of the World - £18 International signed for delivery
Which courier company do you use?
We send all of our parcels for mainland UK addresses via City Link. You have two free attempted deliveries with city link to your chosen delivery address. City Link will attempt to deliver your order between 08:00 – 18:00 Monday – Friday.
All of our parcels for Northern Ireland, Isle of Man, Isle of Wight, Shetland Islands, Europe and the Rest of the World are sent via Royal Mail.
UK Royal Mail items are sent via Royal Mails Special Delivery Service. Royal Mail will attempt to deliver the parcel to you between 08:00 and 13:00 Monday to Friday.
International Royal Mail items are sent via Royal Mails International Signed for Service.
When will I receive my item?
United Kingdom
All of our parcels are sent on a next working day* service. To qualify for next working day your order must be received by 15:30 (3:30pm) on a working day (Saturdays, Sundays & Bank Holidays are not working days).
| Day purchased | Time ordered | Delivered on |
| Monday | Before 15:30 | Tuesday |
| Tuesday | Before 15:30 | Wednesday |
| Wednesday | Before 15:30 | Thursday |
| Thursday | Before 15:30 | Friday |
| Friday | Before 15:30 | Monday |
| Fri, Sat, Sun | From Friday 15:30 Onwards | Tuesday |
*1 Next working day delivery is not available to the following postcodes:
2 Day Delivery - HS1-2, IV21-24, IV26-28, IV40, IV52-54, KA27-28, KW11-13, KW15, KW5, PA20, PA24, PA33, PA36, PA40, PH30-32, PH34-41, ZE1.
3 Day Delivery - HS3-9, IV40-49, IV51, IV55, KWH, PA34, PA41-44, PA46-48, PA61, PA62-75, PA76-78, PASO, PH42-44.
4 Day Delivery - TR21, TR22, TR24-25.
*2 In the event that we are not able to offer a next working day service we will inform you on the checkout page before placing your order.
Europe
We aim to deliver your parcel within 4-8 working days from receipt of your order. If we need to query any aspect of your order we will send you an e-mail within 48 hours of you making the order to inform you about this as this may add some extra days on the delivery time.
USA
We aim to deliver your parcel within 7-10 working days from receipt of your order. If we need to query any aspect of your order we will send you an e-mail within 48 hours of you making the order to inform you about this as this may add some extra days on the delivery time.
Please Note: Parcels may be delayed if further credit security checks need to be carried out.
Can I get my parcel delivered to a different address?
Yes, you have the option to add a different delivery address when placing your order with us. Please note, for your protection, there may be a delay in despatching an order to a different address, due to fraud prevention measures. You will be informed if this is the case.
Can someone else sign for my delivery?
Yes, anyone at the specified delivery address can sign for the goods.
City Link have not delivered my parcel (UK)
If you are not in on the first delivery attempt City Link should leave a card through your door giving you further instructions. Please read on.....
I have not received a card from City Link
If you do not receive a card on the day you are expecting the delivery, it will probably have been attempted with no card left for further instructions. If this is the case please contact us on 0113 244 1345 as soon as possible and we will track your parcel for you and re-arrange a second delivery to either the same address or a different address providing it is within the same region.
What do I do if I receive a card from City Link?
If a card has been left through your door from the first attempted delivery you MUST either contact us or City Link within 4 working days of receiving the card, or the parcel will come back to us.
The following options are available for you:
1. You can contact us on 0113 244 1345 and arrange for the parcel to be left safe* in a garage, shed etc. or with a neighbour**. We will re-book the delivery on your behalf.
2. You can contact us on 0113 244 1345 and we can arrange to have the parcel delivered to a different address within the same region. We can only do this if you have not re-booked a second delivery direct with City Link.
3. You can use City Links automated rebooking service to arrange a second delivery to the same address.
4. You can pick up the parcel from the City Link depot. Please make sure that you take identification with you such as a utility bill, driving license, passport etc.
*We can not be held responsible for loss when items are requested to be left safe.
**Please note that we do not accept responsibility if your neighbour does not hand the parcel to you.
What happens if I do not re-book / pick-up my parcel?
If your parcel is not picked up, left safe, or signed for on a re-delivery within 5 working days it will come back to us. We will then have to charge an extra delivery cost to send the item back out to you.
I want to change my delivery address?
We encourage you to choose an address at the checkout where someone will be to sign for the goods. In the event that you want your parcel delivered to a different address after the first attempt, please contact us on 0113 244 1345 and we can do this free of charge, providing you have not re-booked a second delivery direct with City Link already. If this is the case then we would have to apply a charge.
Royal Mail have not delivered my parcel
If the delivery is missed, Royal Mail will post a card through your door and give you further instructions on which local sorting office to pick your parcel up from. In nearly every case it is the one closest to your house.
Can I track my parcel?
If you have not received your parcel when expected you can contact us. Please make sure you put your order number in the subject box and we will send you a tracking number that can be used on the City Link/ Royal Mail website.
Can I pick up my order from your warehouse?
Unfortunately it is not possible to pick up orders from our warehouse.
International Delivery Information
Do you deliver to my country?
We deliver to the countries specified in the create an account section.
Do I have to pay import charges?
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
It's been over 2 weeks and my parcel still has not arrived?
In these cases what we find is that the package is usually at your local sorting office of the main postal operator of your country. The package requires a signature on delivery. If you are out the postmen do not always leave a note in the door to say that a delivery has been attempted. We would advise that you call your local sorting office to see if the package is waiting to be collected.
The package may also be held in customs which could add a delay on the delivery time.
If your item has not been received after 5 weeks of placing the order then we can put a claim to the Royal Mail to track the item. If they are unable to track the item, then they will proceed with an insurance claim. Please note that this process can take up to 4 months to resolve depending on how quickly the foreign postal services act upon the claim.
Product Information
I can't see my size will you be getting anymore in?
Unfortunately some sizes will run out quicker than others and we will not always be able to tell you if or when an item will be back in stock in your size. If the item is popular we will often take repeat deliveries of the product, so sold out products could well appear again. We would advise you to keep checking the site to see if the item becomes available again.
I need more information about a product
If you need more information about a product please feel free to e-mail us or call our helpdesk on 0113 244 1345.
How do I get sizing information?
Detailed sizing information can be found for each item in the individual product pages. This includes European / US conversion charts.
Your Order
Can I change my order?
You can cancel items/your entire order, change the size of an item and your delivery details providing that you inform us by 2:30pm on the day of dispatch.* You can not add items to your order. You will have to put your additional item(s) through as a separate transaction.
To change your order please contact us on +44 (0)113 244 1345**
*Please note that we cannot guarantee next day delivery if we have to change your order. However, we will try our best to dispatch your item(s) for next day delivery.
**We can not change orders if you e-mail us.
Can I cancel my order?
Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from Reem Clothing for a full refund.
Order cancellations must be made in writing, quoting your order number, within 7 days.
If your order still says ‘Awaiting Dispatch’ (this can be found on our ‘Track Your Order’ page) it may be possible to cancel your order before it is dispatched.
If however your order has already shipped, you will need to return the order to us at your own expense.
Part of my order is missing
We pride ourselves on the speed and accuracy of our service but inevitably mistakes can happen. If you have received you order and an item is missing, please contact us quoting your order number and the missing item and we will investigate the matter further.
Returns & Exchanges
I need to return an item
Please read the information below and send both the invoice and parcel to:
reemclothing.com
Studio 269
57 Great George Street
Leeds
LS1 3AJ
United Kingdom
Returns & Exchanges Policy
ReemClothing.com offers a hassle free returns policy. If you are not satisfied with the item(s) that you have purchased you may return them to reemclothing.com within 14 days of receipt. We will issue a full refund or exchange the item(s), provided that the item(s) are returned in their original condition*. Delivery charges are non-refundable unless you have received a faulty or wrong item from us**. Please note that items marked with a (+) in the item description are non-returnable.
Please make sure you include your receipt with the item(s) you are sending back. To obtain a receipt you can simply log in to your account, click on view order history and print one out there. Please note that there will be delays on refunds where no information is included in the parcel. You will be required to arrange and pay for the return of the item(s) to reemclothing.com. This includes any customs or import duties levied on the returned item(s) (only applies to non European Union countries).
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a signed for delivery service that insures you for the value of the goods. Popular services are Royal Mails Recorded Delivery and Special Delivery Services (ask your post office about these).
Please note that the cost of returning the item(s) to us is your responsibility.
* When trying on items of clothing, please ensure that you are not wearing aftershave/perfume or a deodorant which may leave a scent or marks on the item(s). We will be unable to accept the return of any item(s) where there is evidence that these instructions have not been followed, or where the item(s) have been soiled in any way. The item(s) must be returned in its original condition and packaging.
** We will only refund the cost of delivery when the following services are used: Royal Mail 1st/2nd Class Recorded Delivery or Royal Mail Standard 1st/2nd Class delivery. Please include the receipt in the package when sending the faulty item back.
This returns policy does not affect your statutory rights.
Exchange Information
We can only exchange the same item for a different size.
The quickest way to make an exchange is to re-order the size required and send the item(s) you don’t want back to us for a refund.
If you wish to change the item(s) for a completely different item or colour then you will have to place a new order for this and return the other item(s) back for a refund.
Please allow 3 working days from receipt of a return for us to process your exchange. If for any reason we are out of stock of the item we will e-mail you about this.
In all cases, the goods must be in their original condition and will be inspected on their return.
How do I cancel my order under the Distance Selling Regulations?
Under the UK Distance Selling Regulations, you have 7 working days (from the day after you receive your goods) to cancel the contract for your order with us.
In this case we will issue you with a full refund, however, you will need to return the entire order at your cost if you have already received them.
In all cases, the goods must be in their original condition and will be inspected on their return.
If we do not receive the cancelled order back, we may arrange to have them collected at your cost.
If you decide to cancel your order with reemclothing.com, you must let us know in writing, within 7 working days from the day after you receive your goods, quoting the order number.
I received a faulty / wrong item
If the item you received is faulty or not what you ordered, please contact us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 14 days from receipt to return the item to us.
Can you confirm you've received my return?
Unfortunately we cannot confirm when we have received your return. We do recommend though, that you send your return using a signed for delivery service. This way you will be able to track your delivery through the carrier that you use.
Please see How long will it take to refund me?
How long will it take to refund me?
Please allow 3 working days from receipt of a return for us to process a refund.
Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (i.e. the card had been declined or has expired) we will send a cheque to your billing address within 7 Working Days. Please allow a further 3-10 working days for the refund to be credited to your account. This time frame is dictated by your bank or card issuer and is outside of our control.
Why have you not refunded the delivery charge?
Delivery charges (the cost you originally paid to have the order delivered to you) are non-refundable unless you have received an incorrect or faulty item from us and have requested a refund.
You have refunded me the wrong amount
Regrettably mistakes can happen. If you think you have been refunded the wrong amount please contact customer services quoting your order number and the required refund amount.
Please note:
• Delivery charges are non refundable (unless you have received a wrong or faulty item from us) so you will be refunded the full value of the items returned less the delivery charge.
• If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
About Us
About reemclothing.com
reemclothing.com has been revolutionising the clothes shopping experience in the UK since 2003.
Shopping at reemclothing.com lets you enjoy the convenience and cost savings associated with Internet shopping without compromising on the high levels of service and security you would expect from a top class high street retailer, all without leaving the comfort of your own home.
For men, we stock a large range of the coolest items from the coolest designer labels in the UK, as well as some choice imports from the US and Europe. You’ll find a great selection of up to the minute T-shirts, Polos, Sweats & Knitwear, Hoodies, Jeans & Combats, Shorts, Flip Flops, Shirts, and accessories including Caps & Hats, Wallets, Bags, and Belts – in fact, we have one of the best online ranges for mens clothing in the UK.
For women, we stock a choice selection of Clothing from Designer Labels Henleys, Bench, and Havaianas.
We are constantly improving our range and have new stock and labels arriving regularly, so if you can't see what you want now, keep on visiting and you'll be sure to find it soon.
We pride ourselves on our customer service and want to make your shopping experience as enjoyable and hassle free as possible, so if there is anything else you feel we can do for you or ways we can improve please contact us to let us know.
It's easy for us to big ourselves up, so to hear what other people think take a look at a few of the compliments our customers have paid us. We're sure you'll feel the same way once you start shopping with us.
Contact Us
1. E-mail us
2. Telephone
+44 (0)113 244 1345
Office Hours: Monday - Friday - 09:30 - 18:00 (GMT)
Please note, that we will only be able to take your order via telephone during office hours.
Orders can be placed 24 hours a day 7 days a week via the website.
3. Snail Mail
reemclothing.com
Studio 269
57 Great George Street
Leeds
LS1 3AJ
UK
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