|
|
|
|
 Returns Policy |
I need to return an item
Please read the information below and send both the invoice and parcel to:
reemclothing.com
Studio 269
57 Great George Street
Leeds
LS1 3AJ
United Kingdom
|
Returns & Exchanges Policy
ReemClothing.com offers a hassle free returns policy. If you are not satisfied with the item(s) that you have purchased you may return them to reemclothing.com within 14 days of receipt*. We will issue a full refund (original postage charge will not be refunded) or exchange the item(s), provided that the item(s) are returned in their original condition**.
Please make sure you include your receipt with the item(s) you are sending back. To obtain a receipt you can simply log in to your account, click on view order history and print one out there. Please note that there will be delays on refunds where no information is included in the parcel. You will be required to arrange and pay for the return of the item(s) to reemclothing.com. This includes any customs or import duties levied on the returned item(s) (only applies to non European Union countries).
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a signed for delivery service that insures you for the value of the goods. Popular services are Royal Mails Recorded Delivery and Special Delivery Services (ask your post office about these).
Please note that the cost of returning the item(s) to us is your responsibility.
|
Exchange Information
We can only exchange the same item for a different size.
The quickest way to make an exchange is to re-order the size required and send the item(s) you don’t want back to us for a refund.
If you wish to change the item(s) for a completely different item or colour then you will have to place a new order for this and return the other item(s) back for a refund.
An additional delivery charge will have to be taken to send the exchange back to you. We still send our exchanges fully insured via a courier on a next day service. The cost will be the same as our standard delivery charges (this is a similar cost to going to town to return something).
Please allow 3 working days from receipt of a return for us to process your exchange. If for any reason we are out of stock of the item we will e-mail you about this.
* The original postage charge will not be refunded.
** When trying on items of clothing, please ensure that you are not wearing aftershave/perfume or a deodorant which may leave a scent or marks on the item(s). We will be unable to accept the return of any item(s) where there is evidence that these instructions have not been followed, or where the item(s) have been soiled in any way. The item(s) must be returned in its original condition and packaging. This returns policy does not affect your statutory rights
|
|
|
|
|
|