Can I feel secure using this site?
Yes. We are committed to protecting your privacy. We use the information we collect to process your order efficiently. We want you to be fully informed about how we guard your privacy, and about how we may use any information we gather about you.
Are my personal details kept private?
Any personal information provided to or gathered at www.reemclothing.com is controlled by Reem Clothing Limited. We never make your details available to any third parties without your prior written consent.
Why does reemclothing.com need so much information from me when I order?
When you order, we need to know your name, email address, delivery address, credit or debit card number and the card's expiry date. This allows us to process and fulfil your order. As an additional security precaution we also ask for your card security number. This is the last 3 digits on the signature strip on the back of your card. We ask for your telephone number, so we can contact you if there is a query with your order.
From time to time we do ask if you want to be kept you up to date with exciting offers and events at reemclothing.com and in our stores. We do not send you anything unless you have given us permission to do so.
If you have signed up to receive marketing communications from us, and want to change your mind, you can at any time.
If you receive emails from us, simply click the ‘unsubscribe' link at the end of any email you receive from us.
What about entering competitions?
When you enter an on-line competition or other promotional feature, we may ask for your name, address and email address so we can administer the competition and notify the winners.
Why would I want to sign up, or set up an account at reemclothing.com?
Setting up an account with reemclothing.com enables you to have a more personalised experience every time you shop.
Signing up with us and setting up an account means that we store your delivery address details and those of anyone else to whom you might want to send product to. When you've signed up, you don't have to retype all these details every time you order.
We can also let you know about specific offers you might find interesting.
I've heard how unsafe the Internet can be – how does reemclothing.com protect my details?
We use the latest technology to ensure that all your personal and credit card details remain completely confidential.
If I pay by credit card, does reemclothing.com keep hold of the details?
No. We never store credit/debit card payment details.
I'm still unhappy about paying online. Can I still order?
Unfortunately all payments need to be processed through reemclothing.com
Will reemclothing.com disclose my information to outside parties?
reemclothing.com may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.
We employ other companies and individuals to perform functions on our behalf. These functions include providing marketing assistance and processing credit card payments.
These companies and individuals will have access to the personal information they need to perform these functions, but they may not use it for any other purposes and are required to process the data in accordance with the UK 's Data Protection legislation.
We will only provide your contact details to third parties for marketing purposes if you have given us permission to do so. This means you specifically ticked the box in the “Your contact preferences” section of the site when you signed up with us and created your account.
What have I agreed to, by using this site?
By using our Website, you consent to the collection and use by reemclothing.com of any information you provide.
What about ‘cookies' – how do they affect me?
This site uses both ‘session cookies', which disappear as soon as you close your browser, and ‘permanent cookies', which are kept on your computer. Neither of these types of cookie stores or gathers any personal information about you.
To shop at reemclothing.com you need to have cookies enabled on your browser. The most common browser used today is Internet Explorer. To turn cookies on in Internet Explorer, please perform the following actions:
Select the 'Tools' option in the browser window
Select the 'Internet Options' menu
Select the Privacy tab, and set the level to 'medium-high'
This will ensure that cookies are enabled and the site will remember your details, without exposing you to unwanted 3rd party cookies.
I've still got questions. Who can I contact?
Please use the contact us form at the top of the website