Delivery Information

UK Delivery
International Delivery

What Postal or Courier services do you use?

We use DPD and Royal Mail to send parcels within the UK. You will have a choice of standard / express delivery methods to choose from at checkout.

When will my order arrive?

When you reach the checkout page every delivery option will show you an exact arrival day & date. Generally though arrival times are between 1-3 working days.

How much is delivery?

Royal Mail Tracked 48 - £3.95

DPD Next Day Click & Collect - £4.95

DPD Next Working Day - £5.95

DPD Saturday / Sunday Delivery - £7.95

Can I get my parcel delivered to a different address?

You have the option to add a different delivery address when placing your order with us.

Can someone else sign for my delivery?

Yes, anyone at the specified delivery address can sign for the goods.

Can I change my delivery address after my parcel has been despatched?

We are only able to make an address change if your chosen delivery method is via DPD. In the event that you want your parcel delivered to a different address after the first delivery attempt, please contact us on 0113 244 1345 and we can do this free of charge, providing the parcel does not have to be sent to a different DPD depot.

DPD have not delivered my parcel?

If you are not in on the first delivery attempt DPD should leave a card through your door giving you further instructions. If you have not received this, please contact our Customer Service Team where we will be able to help track your parcel.

Royal Mail have not delivered my parcel?

If the delivery is missed, Royal Mail will post a card through your door and give you further instructions on which local sorting office to pick your parcel up from. In nearly every case it is the one closest to your house.

Can I track my parcel?

If you have not received your parcel when expected you can contact our Customer Service Team where we will be able to help track your parcel. If emailing, please ensure you include your order number and we will send you a tracking number that can be used on the relevant website.

Can I pick up my order from your warehouse?

Unfortunately, it is not possible to pick up orders from our warehouse.