ORDER INFORMATION


Do I have to order online?

Yes, the website is the only method to order goods. You can call our helpline during office hours on 0113 244 1345 for any product help or assistance.

Do you have a shop?

We are solely an online retailer and we do not have any shops.

Can I amend my order once it has been placed?

You can change the size or colour of an item and your delivery details providing that you inform us by 12 noon on the day of despatch. Unfortunately, it is not possible for us to change items for different items, nor can we add items to your order.

If you would like to add an item you would need to put it through as a separate transaction.

Do I need to create an account?

Yes you do, but it's simple to do and allows you to order easily without having to fill in your details every time you shop with us. You will also receive benefits such as regular newsletters, exclusive discount/promos and special offers. You can join now or you can start shopping straight away and set up your account when you check out – whichever suits you best.

Can I cancel my order?

If your order still says ‘Awaiting Despatch’ (this can be found on our ‘Track Your Order’ page) it may be possible to cancel your order before it is despatched. If however, your order has already been shipped, you will need to return the order to us for a refund. We recommend calling to cancel, rather than sending an email as your order may be despatched before the email is addressed.

I forgot to enter my discount code, what can I do?

If you have a promotional code but have forgotten to apply it to your order, please contact our Customer Service Team and we will advise you further.

I've bought a gift voucher, can I cancel or return it?

Did you buy the gift voucher? If you did, you can cancel your order within 30 minutes of completing it. If there’s a mistake with the email address get in touch with our Customer Service Team and we’ll change it for you and send you another one.

I'm missing an item from my order, what do I do?

If an item is missing, please contact our Customer Service team with the order number and the missing item's name and number. We will resolve the issue for you as quickly as we can.

I’ve received a faulty item, what do I do?

We are very sorry that you have received a faulty item. Please contact our Customer Service Team and we will send you a pre-paid label. The pre-paid label will allow you to return the item free of charge at the Post Office. The return service is 1st Class Recorded Delivery, so we are able to get a replacement to you within 2 working days of the return being sent.

Please do not return goods at a cost to yourself and then request a refund, as unfortunately we are unable to refund return postage back to your card.

If the item is found to not be faulty upon inspection, your card may be charged for the cost of the return postage.

I’ve received the wrong item, what do I do?

We are very sorry that you have received an incorrect item. Please contact our Customer Service Team and we will send you a pre-paid label. The pre-paid label will allow you to return the item free of charge at the Post Office. The return service is 1st Class Recorded Delivery, so we are able to get a replacement to you within 2 working days of the return being sent.

Please do not return goods at a cost to yourself and then request a refund, as unfortunately we are unable to refund return postage back to your card.

Can I get a refund if the price has changed?

As an online business our prices change in response to fashion trends, stock and demand from customers. In this case we are not able to refund the difference.

Consumer Contracts Regulations

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK) advise you have fourteen calendar days to cancel the contract for your order with us and we will issue you with a full refund.

The fourteen calendar days starts from the day after you receive your order.

We need written confirmation of cancellation from you, so you'll need to email us or send us a letter to let us know of your intent to return the order.

If you have already received your order, you will need to return to us the items from your order that you wish to cancel.

The items you return must be unworn and in their original condition and will be inspected once we have received them.

We try hard to accept all returns. Returns to us need to have the original tags still on them but need not be returned to us in the same packaging in which they were delivered to you. However, it is your responsibility to ensure that the returned items are packaged well enough that they won’t be damaged on the way back to us. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. In this case we will not refund you.