ORDER INFORMATION


Do I have to order online?

Yes, the website is the only method to order goods. You can call our helpline during office hours on 01793 934034 for any product help or assistance.

Do you have a shop?

We are solely an online retailer and we do not have any shops.

Can I amend my order once it has been placed?

Unfortunately, we cannot amend any orders once they have been placed.

Do I need to create an account?

Yes you do, but it's simple to do and allows you to order easily without having to fill in your details every time you shop with us. You will also receive benefits such as regular newsletters, exclusive discount/promos and special offers. You can join now or you can start shopping straight away and set up your account when you check out – whichever suits you best.

Can I cancel my order?

Unfortunately, once your order has been placed we cannot amend it.

I forgot to enter my discount code, what can I do?

If you have a promotional code but have forgotten to apply it to your order, please contact our Customer Service Team and we will advise you further.

I've bought a gift voucher, can I cancel or return it?

Unfortunately, once your order has been placed we cannot amend it.

I'm missing an item from my order, what do I do?

If an item is missing, please contact our Customer Service team with the order number and the missing item's name and number. We will resolve the issue for you as quickly as we can.

I’ve received a faulty item, what do I do?

We are very sorry that you have received a faulty item. Please contact our Customer Service Team and we will send you a pre-paid label. The pre-paid label will allow you to return the item free of charge at the Post Office. The return service is 1st Class Recorded Delivery, so we are able to get a replacement to you within 2 working days of the return being sent.

Please do not return goods at a cost to yourself and then request a refund, as unfortunately we are unable to refund return postage back to your card.

If the item is found to not be faulty upon inspection, your card may be charged for the cost of the return postage.

I’ve received the wrong item, what do I do?

We are very sorry that you have received an incorrect item. Please contact our Customer Service Team and we will send you a pre-paid label. The pre-paid label will allow you to return the item free of charge at the Post Office. The return service is 1st Class Recorded Delivery, so we are able to get a replacement to you within 2 working days of the return being sent.

Please do not return goods at a cost to yourself and then request a refund, as unfortunately we are unable to refund return postage back to your card.

Can I get a refund if the price has changed?

As an online business our prices change in response to fashion trends, stock and demand from customers. In this case we are not able to refund the difference.