Returns Policy

UK Returns
UK Exchanges
International Returns
International Exchanges

What is your returns policy?

Your item didn’t quite fit or you fancy another colour? Not a problem! Just follow the below to find out how.

If you are not satisfied with your order, you may return goods to us within 30 days of receipt.

We will either issue a full product refund as long as your return meets the criteria below

The items must be received back in their original condition.

The items must be unwashed and unworn.

The items must be returned in the original packaging with swing tags still attached.

Please ensure there is no pet hair on the items.

Please do not spray the items with deodorant or aftershave.

What items are non-refundable?

Underwear is non-returnable for hygiene reasons.

Returns will be completed within 10 working days of receiving the return.

Please allow 10 working days from us receiving the goods, for the refund to be processed. We will send an email to the address on your account on the day that the refund is processed. The money will be refunded back to the original method of payment. Refunds to credit/debit cards can take 3-5 working days to show in your account. PayPal refunds will show in your PayPal account as soon as we have processed them and PayPal will also email you to confirm.

Delivery charges are non-refundable. You are responsible for the price of the return postage, it is advisable to send this tracked delivery.

Returns Address

Please send items to:

Reem Clothing
Unit G20
Parsonage Road
Swindon
SN3 4RN

When packaging the return please ensure that you complete the returns form on the back of the invoice and include it in the parcel. If you no longer have the invoice, you can obtain a receipt by simply logging in to your account. Alternatively, you can write a cover note stating your full name, address, order number and your reason for return. Please note that there will be delays on refunds where no information is included in the parcel.

You are required to arrange and pay for the return of the goods and the goods are your responsibility until they reach us. For your own protection, we recommend that you send the parcel using a signed for delivery service that insures you for the value of the goods. Popular methods are Royal Mail’s Recorded and Special Delivery Services (ask your post office about these) but feel free to use alternative companies you may have access to. Please ensure to keep hold of your proof of postage, as this will be required, should you need to process a claim.

When will I get my refund?

Please allow 10 working days from us receiving the goods, for the refund to be processed. We will send an email to the address on your account on the day that the refund is processed. The money will be refunded back to the original method of payment. Refunds to credit/debit cards can take 3-5 working days to show in your account. PayPal refunds will show in your PayPal account as soon as we have processed them and PayPal will also email you to confirm.

I have received a faulty/incorrect item?

We are very sorry that you have received a faulty/incorrect item. Please email us or call us on 01793 934034 and we will send you a pre-paid label. The pre-paid label will allow you to return the item free of charge at the Post Office. The return service is 1st Class Recorded Delivery, so we are able to get a replacement to you within 2 working days of the return being sent.

Please do not return goods at cost to yourself and then request a refund, as unfortunately we are unable to refund the return postage back to your card.

If the item is found to not be faulty upon inspection, your card may be charged for the cost of the return postage.