Returns Policy

IMPORTANT MESSAGE

Extended Christmas Returns Policy:

We have extended our returns policy for the Christmas period; orders placed from 09 November 2018 - 21 December 2018 must be received by 04 January 2019 to receive a full refund or exchange.

The standard 14 day returns policy applies from 22 Dec 2018.

UK Returns
UK Exchanges
International Returns
International Exchanges
Consumer Regulations

ReemClothing.com offers a hassle free returns policy. If you are not satisfied with your order, you may return goods to us within 14 days of receipt. We will issue a full refund or exchange provided that the goods are returned in their original condition.

Delivery charges are non-refundable unless you have received a faulty or incorrect item.

What is your returns policy?

ReemClothing.com offers a hassle free returns policy. If you are not satisfied with your order, you may return goods to us within 14 days of receipt. We will issue a full refund or exchange (see exchanges) provided that the goods are returned in their original condition. Delivery charges are non-refundable unless you have received a faulty or incorrect item (see faulty or incorrect items).

When packaging the return please ensure that you complete the returns form on the back of the invoice and include it in the parcel. If you no longer have the invoice, you can obtain a receipt by simply logging in to your account. Alternatively, you can write a cover note stating your full name, address, order number and your reason for return. Please note that there will be delays on refunds where no information is included in the parcel.

If you are sending the goods back with an alternative service other than Collect+ or DPD we recommend that you send the parcel using a signed for delivery service that insures you for the value of the goods. Popular methods are Royal Mail’s Recorded and Special Delivery Services (ask your post office about these) but feel free to use alternative companies you may have access to. Please ensure to keep hold of your proof of postage, as this will be required, should you need to process a claim.

We will always accept returned goods, provided that they are returned within 14 days of receipt and are in their original condition. In the unlikely event that goods are returned to us in a condition other than which you received them, we will send them back to you. Underwear is non returnable.

Please allow 3-5 working days from us receiving the goods, for the refund to be processed. We will send an email to the address on your account on the day that the refund is processed. The money will be refunded back to the original method of payment. Refunds to credit/debit cards can take 3-5 working days to show in your account. PayPal refunds will show in your PayPal account as soon as we have processed them and PayPal will also email you to confirm.

Free Returns with PayPal

You must ACTIVATE THIS SERVICE prior to purchasing and complete your purchase via PayPal.

SEE BELOW HOW IT WORKS VIA PAYPAL

It’s easy! Whether you purchased something from the UK or anywhere in the world, we’ll cover up to 12 returns on eligible PayPal purchases*. We’ll reimburse you for up to £15 per request.

1. Return your item

Follow the seller’s return instructions for your purchase. Remember to keep a copy of your return shipping receipt.

2. Submit a Refund Request

Log into your PAYPAL ACCOUNT, select the purchase you returned and click on “Request return shipping refund”. Submit the return shipping request form, along with proof of your return within 30 days.

3. Receive your refund

If your claim is approved we’ll send a refund of up to £15 to your PayPal account within 10 business days.*

Returns via DPD

You can use DPD to return your parcel to us at a flat rate fee of £2.50 which will be deducted from the amount we refund to you (unless you are returning for an exchange which is free of charge).

In order to provide an easy to use and efficient returns service we are providing you with a link to DPD’s Pickup Returns Portal.

Simply visit DPD’s Pickup Returns Portal to find your local DPD Pickup store and to obtain your returns label.

Enter your order number and email address, then print and attach the label to your parcel, ensuring any outbound delivery labels are removed or covered. Drop off your parcel in your chosen store, where you will be given a receipt with a tracking code. You can then track your parcel yourself through the DPD App which can be downloaded from the App Store or Play Store

Please note, you must obtain and stick your returns label to your parcel before taking your parcel into a DPD Pickup store. DPD will not accept responsibility for parcels handed into a store without a DPD returns label.

DPD will take 2-3 working days to return the parcel to us. It will then take a further 3-5 working days for us to then process the refund.

Returns via Collect+

You can now use Collect+ to return your parcel to us at a flat rate fee of £2.50 which will be deducted from the amount we refund to you (unless you are returning for an exchange which is free of charge).

Simply visit Collect+ to find your local Collect+ store and to obtain your returns label.

Enter your order number and your email address, then print and attach the label to your parcel, ensuring any outbound delivery labels are removed or covered. Drop off your parcel in your chosen store, where you will be given a receipt with a tracking code. You can then track your parcel yourself.

Please note, you must obtain and stick your returns label to your parcel before taking your parcel into a Collect+ store. Collect+ will not accept responsibility for parcels handed into a store without a Collect+ returns label.

Collect+ will take 3-5 working days to return the parcel to us. It will then take a further 3-5 working days for us to then process the refund.

Returns via your own method e.g. Royal Mail

If you would prefer not to use our returns service you are required to arrange and pay for the return of the goods and the goods are your responsibility until they reach us. Please send items to:

Reem Clothing Returns
PO BOX 172
Leeds
LS10 9ES

When packaging the return please ensure that you complete the returns form on the back of the invoice and include it in the parcel. If you no longer have the invoice, you can obtain a receipt by simply logging in to your account. Alternatively, you can write a cover note stating your full name, address, order number and your reason for return. Please note that there will be delays on refunds where no information is included in the parcel.

You are required to arrange and pay for the return of the goods and the goods are your responsibility until they reach us. For your own protection, we recommend that you send the parcel using a signed for delivery service that insures you for the value of the goods. Popular methods are Royal Mail’s Recorded and Special Delivery Services (ask your post office about these) but feel free to use alternative companies you may have access to. Please ensure to keep hold of your proof of postage, as this will be required, should you need to process a claim.

When will I get my refund?

Please allow 3-5 working days from us receiving the goods, for the refund to be processed. We will send an email to the address on your account on the day that the refund is processed. The money will be refunded back to the original method of payment. Refunds to credit/debit cards can take 3-5 working days to show in your account. PayPal refunds will show in your PayPal account as soon as we have processed them and PayPal will also email you to confirm.

I have received a faulty/incorrect item?

We are very sorry that you have received a faulty/incorrect item. Please email us or call us on 0113 2441345 and we will send you a pre-paid label. The pre-paid label will allow you to return the item free of charge at the Post Office. The return service is 1st Class Recorded Delivery, so we are able to get a replacement to you within 2 working days of the return being sent.

Please do not return goods at cost to yourself and then request a refund, as unfortunately we are unable to refund return postage back to your card.

If the item is found to not be faulty upon inspection, your card may be charged for the cost of the return postage.